Terms and Conditions | Talked About

TERMS AND CONDITIONS

Talked About Events want your special occasion to be one to remember, however from time to time situations arise that are simply out of our control.

Talked about Limited shall not be liable for any loss or other liability incurred by a customer of Talked About Limited in the event of circumstances outside the control of Talked About Limited, nevertheless we will do whatever we can to rectify any issues within our control.

Payment

A non-refundable deposit of 20% of the total cost is to be paid upon booking to secure your date.
Your %50 refundable BOND will be included in this total cost.
Full balance is due 2 weeks prior to your event, no later.
If full payment is not made by this date, we reserve the right to cancel this booking and keep any payments made prior.

Cancellation

In the event of a cancellation we require to be notified via email.

If cancellation date occurs more than 28 days prior to the event we reserve the right to charge a cancellation fee of 25% of the total cost of the services and goods contracted to be provided.
If cancellation occurs 28 days or less of the event we reserve the right to charge a cancellation fee of 50% of the total cost of the services and – goods contracted to be provided.
If the cancellation is less than 10 days prior to the event no refund will be made.

Bond

A refundable bond will be required to be paid on the same day you pay your 20% upon booking. This bond will be returned in full once we have received all of our equipment, if no breakage loss or damage has occurred.

Talked About reserves the right to bill the client if items are returned damaged, unclean or damaged above the bond reserve. This must be paid via bank deposit within 14 days after the event.

All items are to be returned clean and dry unless otherwise arranged.
Unused hired items cannot be refunded.

Breakages and damage

At Talked About Limited, we understand that some breakages can be unavoidable and reasonable damage (such as a cup) or wear and tear will not incur a fee. However, any discrepancy, breakage, loss or damage MUST be brought to our attention upon conclusion of the event, it is the hirer’s responsibility to check ALL of the equipment upon receipt. All equipment is thoroughly checked, counted, and cleaned prior to delivery or collection from our premises.

Any discrepancies or dissatisfaction must be brought to our attention in person or in writing no later than 24 hours of the event
Equipment and decorations remain the property of Sarah Menefy or Talked About Limited. All items/hired goods are to be used for their designed purpose only. Talked About Limited accepts no responsibility or liability for damage to property or persons from the use of the hired equipment and items once they have left our place of business.
The hirer acknowledges that they are aware of the proper use for which the goods are designed, have inspected the goods, and agree that the goods are in clean condition, good working order and fit for the purpose of the event. Please note that our items are regularly hired and may not be in perfect condition.
If upon collection, the goods are found to be unclean, damaged or missing, not in the same condition as delivered/set up, or not in working order, the hirer shall pay the owner the full expense and costs incurred in order to return the goods to clean working condition or full replacement costs where repair is not possible.
Notice for linen hire (including cushions and table cloths), damage to linen includes but is not limited to – mildew, tears, cuts, burns – sparkler splatters, candle wax, cigarettes, writing or pen marks
A reasonable distance between parking and place of set up MUST be arranged PRIOR to the hire team arriving. Charges may apply and will need to be discussed if reasonable access is not available for set up at the venue site and a large space to park our trailer and Ute is not available
Cushions, throw rugs, vintage mats MUST NOT be left outside overnight if the hirer agrees for the times to be collected the following day, after the party the items must be stored in a clean, dry undercover location.
In the event of rain – all our items must be moved undercover.
Our Hours of operation are from Monday – Sunday 8 -5pm. If items are to be picked up outside of these hours, a fee may apply. If Items are to be collected the following day – there may be ‘next day travel fee’ that will need to be paid.
If for any reason items need to be restyled due to weather or other unforeseen events – Talked About Limited reserve the right to charge a fee for extra styling/time.

Wet Weather

In the event of bad weather, we will do our very best to accommodate. However, if it is too windy for the Tipi or any risk of damage to our items we reserve the right to refuse using them in unsafe circumstances.

A back up wet weather plan MUST be organized well in advance

Unused items due to weather will not be refunded

Cane lounges

Our Cane lounges must be returned in the same condition as hired.

DRINKS and FOOD and SMOKING are prohibited on the lounges at any time. The lounges are to be used for photo props only. These lounges are very expensive, and any damage during the hire, will be the full responsibility of the hirer. They must be stored under cover overnight.

White Cane Chairs and Peacock Chair

Our White Cane chairs are very expensive and delicate. Strictly One person per chair. The arms of the chairs are not designed to bear weight. In the event that the chairs need to be moved, they are to be carried by the spine.

Garlands

Our garlands may vary in length and thickness and design, they are all handmade and one of a kind.

Garlands MUST NOT be used near any FLAMES. Where garlands are used real candles are prohibited however LED candles can be used as a replacement. As the garlands are made from synthetic material they can easily catch on fire which can cause damage to the venue, a person or melt our garlands.

Vintage mats, rugs, throws and cushions

Smoking is prohibited under our tipi on the vintage mats and throws. Any damage due to spills and burns will need to be fully paid for. Mats are not to be used on wet ground or in wet weather.

LED candles

Our wax LED candles, must not be stored and exposed to full sun as they will melt and lose their shape. They must be stored in a cool dry location. Wax candles used under clear marquees must not be put out until dusk and stored away after event.

Photobooth/iPad

Any damage made to our iPad or backdrop resulting in a replacement the hirer will incur a charge of $300, however in the event more money is required we will request this from you, if you do not cooperate we will take legal action.

Tables

Our hardwood trestle tables must be transported using padding. Tables are to be returned clean, wax, stain and dent free.

Health and Safety

The hirer is solely responsible for the health and safety of all persons using Talked About equipment or decorative items at any event. The hirer shall take all steps necessary to insure the safety of all users and shall

Competently conduct their own health and safety audit of all items supplied and styled by Talked About limited prior to commencement of any event having due regard to the ages and abilities of all persons attending the event. Prior to assembling or moving any heavy equipment you shall be aware of the ages and abilities of all persons who will be involved in that activity.
Take all practical steps to ensure the Health and Safety of all persons attending an event; and
Make all adjustments to styling or layout of items supplier by Talked About Ltd necessary prior to commencement or during an event to ensure the ongoing health and safety of all persons attending the event.